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Introduction to Occupation

Professional Drivers operate Class 1/A vehicles to transport goods over urban, interurban, provincial and international routes. They are employed by transportation companies, manufacturing and distribution companies, moving companies and employment service agencies. These National Occupational Standards also include competency requirements related to business skills for Owner-Operators (i.e., self-employed Professional Drivers).

Standards for Professional Driver

The following checklists describe the competencies required for Professional Drivers.

A Professional Driver must be able to …

	A. Drive Vehicle
	1.	Operate tractor-trailer combinations
	2.	Operate a tractor bobtailing
	3.	Execute vehicle manoeuvres
	4.	Adapt driving to operating requirements
	5.	Operate specialized equipment
	6.	Manage emergency/unexpected situations

	B. Plan Trips
	1.	Confirm cargo and logistics
	2.	Plan/revise routes
	3.	Finalize trip plan
	4.	Secure/obtain required documents and equipment

	C. Handle Cargo
	1.	Plan cargo loading
	2.	Load cargo
	3.	Secure loads
	4.	Unload cargo

	D. Service Customers
	1.	Ensure customer satisfaction
	2.	Handle complaints
	3.	Participate in improving customer service
	4.	Participate in creating sales opportunities

	E. Ensure Vehicle Maintenance
	1.	Practise preventative maintenance
	2.	Perform pre-trip inspection
	3.	Perform post-trip inspection and tasks
	4.	Maintain accessory equipment

	F. Perform Administrative Duties
	1.	Maintain daily log
	2.	Administer bills of lading
	3.	Prepare/submit inspection reports
	4.	Prepare/submit documents and requests

	G. Comply With Laws, Regulations, Policies and Standards
	1.	Comply with hours of service requirements
	2.	Comply with highway safety codes and related regulations
	3.	Comply with occupational health and safety requirements
	4.	Comply with carriage of goods requirements
	5.	Comply with governing drug and alcohol regulations and policies
	6.	Comply with weights and dimensions requirements
	7.	Comply with labour code requirements
	8.	Comply with human rights requirements
	9.	Comply with dangerous goods requirements
	10.	Comply with environmental requirements
	11.	Comply with food safety requirements
	12.	Comply with customs and immigration requirements
	13.	Comply with tax requirements
	14.	Comply with company contracts and agreements
	15.	Comply with company policies, procedures and standards

And to accomplish the previously described professional competencies, a Professional Driver must be able to …

	H. Perform Business Administration Duties (for Owner-Operators ONLY)
	1.	Develop business plan
	2.	Utilize professional services
	3.	Assess carriers viability and safety record
	4.	Spec’ing vehicles
	5.	Select vehicle financing option
	6.	Manage finances
	7.	Manage employees

	I. Demonstrate Communication and Interpersonal Skills
	1.	Practise active listening
	2.	Speak in a clear and concise manner
	3.	Write in a clear and concise manner
	4.	Demonstrate people skills
	5.	Work as a team member
	6.	Negotiate
	7.	Persuade
	8.	Exercise leadership
	9.	Select medium of communication

	J. Demonstrate Personal Skills
	1.	Demonstrate professionalism and integrity
	2.	Demonstrate thoroughness and attention to detail
	3.	Work methodically
	4.	Manage time
	5.	Solve problems
	6.	Make decisions
	7.	Exercise initiative and resourcefulness
	8.	Manage fatigue and stress
	9.	Demonstrate situational awareness
	10.	Adapt to change
	11.	Pursue continuous learning activities
	12.	Balance family and work commitments

Essential Skills Chart

While the Occupational Analysis outlines the technical skills requirements for the occupation of Professional Driver, the Essential Skills Profile outlines the foundation skills that enable job incumbents to perform job-related technical skills.

Essential Skills…

help people perform the tasks required by their occupation;
provide workers with a foundation to learn skills that are more occupation-specific; and
enhance people’s ability to adapt to workplace change.

	M. Essential Skills	Complexity
1.	Reading Text	1	2	3	4	5
2.	Document Use	1	2	3	4	5
3.	Writing	1	2	3	4	5
4.	Numeracy: Money Math	1	2	3	4	5
5.	Numeracy: Scheduling or Budgeting and Accounting Math	1	2	3	4	5
6.	Numeracy: Measurement and Calculation Math	1	2	3	4	5
7.	Numeracy: Data Analysis Math	1	2	3	4	5
8.	Numeracy: Numerical Estimation	1	2	3	4	5
9.	Oral Communication	1	2	3	4
10.	Thinking Skills: Problem Solving	1	2	3	4
11.	Thinking Skills: Decision Making	1	2	3	4
12.	Thinking Skills: Critical Thinking	Scale in Development
13.	Thinking Skills: Job Task Planning and Organizing	1	2	3	4
14.	Thinking Skills: Significant Use of Memory	No Rating Scale
15.	Thinking Skills: Finding Information	1	2	3	4
16.	Working with Others	Scale in Development
17.	Computer Use	1	2	3	4	5
18.	Continuous Learning	1	2	3	4